Term and Conditions

1. Introduction

Welcome to GOJO Sale Online (“we,” “our,” or “us”). These Terms and Conditions govern your access to and use of our website cleanningsupply.com and the purchase of our professional-grade cleaning and sanitation products. By accessing our site or making a purchase, you agree to be bound by these terms.

2. User Obligations and Responsibilities

2.1 Account Registration

While you may browse our site without registering, certain features require account creation. You agree to:

• Provide accurate, current, and complete information
• Maintain the security of your password
• Promptly update your information if changes occur
• Accept responsibility for all activities under your account

2.2 Prohibited Conduct

You may not:

• Use our products for any illegal purpose
• Misrepresent your identity or affiliation
• Attempt to gain unauthorized access to our systems
• Interfere with the proper working of our website
• Use our products in a manner inconsistent with their labeling

3. Products and Services

3.1 Product Descriptions

We take care to accurately describe our professional cleaning and sanitation products, including:

• All Purpose Cleaners
• Hand Soaps (Apple, Basil, Blue Bell, Body Wash varieties)
• Bar Glass and Glass Washing & Sanitizing Chemicals
• Bar Soap
• Ready-to-Use Liquid Chemicals
• Deck Brushes (Black, Blue, Brown)
• Hand Sanitizer Dispensers (Black, Blue, Brown)
• Janitorial Brushes (Black, Blue, Brown)
• Soap Dispensers (Black, Blue)
• Bottles, Sprayers, Hoses, and Buckets

While we strive for accuracy, we cannot guarantee that product descriptions are error-free.

3.2 Product Use

Our products are designed for professional cleaning and sanitation purposes. You agree to:

• Use products only as directed on their labels
• Follow all safety precautions
• Store products properly
• Keep out of reach of children

4. Ordering and Payment

4.1 Order Process

Orders are processed within 1-2 business days (excluding weekends and holidays). By placing an order, you:

• Agree to pay the specified price
• Confirm the billing information is accurate
• Authorize us to charge your payment method

4.2 Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

4.3 Pricing and Taxes

All prices are in USD. You are responsible for any customs duties, taxes, or fees imposed by your country.

5. Shipping and Delivery

5.1 Shipping Methods

We offer two shipping options:

• Standard Shipping: via DHL or FedEx (10-15 business days after dispatch) – $12.95
• Free Shipping: via EMS (15-25 business days after dispatch) for orders over $50

We ship worldwide except to certain Asian countries and remote areas. Delivery times may vary due to customs processing.

5.2 Delivery Issues

If you experience delivery problems:

• Contact us immediately at [email protected]
• Provide your order number and details of the issue
• We will work with the carrier to resolve the matter

6. Returns and Refunds

6.1 Return Policy

We accept returns within 15 days of delivery for:

• Unused items in original packaging
• Items in resalable condition
• With proof of purchase

6.2 Non-Returnable Items

For health and safety reasons, we cannot accept returns of:

• Opened or used cleaning chemicals
• Personal care items (hand soaps, body wash, sanitizers) that have been opened
• Custom or special order items

6.3 Return Process

1. Email your request to [email protected]
2. Wait for return authorization (within 2 business days)
3. Ship items to: GOJO Sale Online Returns, 4889 Dogwood Lane, Tucson, AZ 85701 USA
4. Refunds processed within 3-5 business days after inspection

Original shipping fees are non-refundable. Return shipping is the customer’s responsibility unless the return is due to our error.

7. Intellectual Property

All content on our website, including text, graphics, logos, and product designs, is our property or licensed to us and protected by intellectual property laws. You may not:

• Reproduce, distribute, or modify our content without permission
• Use our trademarks without authorization
• Reverse engineer our products

8. Limitation of Liability

To the fullest extent permitted by law:

• We are not liable for any indirect, incidental, or consequential damages
• Our total liability for any claim related to our products or website shall not exceed the purchase price of the products in question
• We are not responsible for delays beyond our control (e.g., natural disasters, pandemics, customs delays)

This limitation does not affect any statutory rights you may have as a consumer.

9. Privacy Policy

Your privacy is important to us. Please review our separate Privacy Policy which explains how we collect, use, and protect your personal information.

10. Changes to Terms

We may update these Terms periodically. The updated version will be posted on our website with a new “Last Updated” date. Your continued use of our site after changes constitutes acceptance of the new Terms.

11. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Arizona, USA, without regard to its conflict of law provisions.

12. Contact Information

For questions about these Terms or our products:

GOJO Sale Online
4889 Dogwood Lane
Tucson, AZ 85701 USA
Email: [email protected]