At GOJO Sale Online, we are committed to providing professional-grade cleaning and sanitation products with reliable shipping and a straightforward returns process. Please review our policies below to ensure a smooth shopping experience.

Shipping Information

Order Processing Time

All orders are processed within 1-2 business days (excluding weekends and holidays).

Shipping Methods & Delivery Times

Shipping Method Carrier Delivery Time Cost
Standard Shipping DHL or FedEx 10-15 business days after dispatch $12.95
Free Shipping EMS 15-25 business days after dispatch Free for orders over $50

Note: We ship worldwide except to certain Asian countries and remote areas. Delivery times may vary depending on destination and customs processing.

Returns & Exchanges Policy

Eligibility

To qualify for a return or exchange:

  • You must initiate the return within 15 days of receiving your order
  • The item must be unused, in its original packaging, and in resalable condition
  • You must provide proof of purchase (order number or invoice)

Non-Returnable Items

For health and safety reasons, the following products cannot be returned or exchanged:

  • Opened or used cleaning chemicals (including all liquid chemicals, sanitizers, and ready-to-use solutions)
  • Personal care items (hand soaps, body wash, and sanitizers that have been opened)
  • Custom or special order items

Return & Exchange Process

  1. Submit a Request: Email your return/exchange request to [email protected] using the template below
  2. Receive Authorization: Our team will review your request within 2 business days and provide return instructions
  3. Ship Your Return: Package the item securely with all original packaging materials and ship to:
    GOJO Sale Online Returns
    4889 Dogwood Lane
    Tucson, AZ 85701
    USA
  4. Processing: Once received, we’ll inspect the item and process your refund or exchange within 5 business days

Return/Exchange Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Email Body:

Dear GOJO Sale Online Team,

I would like to request a [return/exchange] for my order #[Your Order Number] placed on [Order Date].

Item Details:
Product Name: [Product Name]
Quantity: [Quantity]
Reason for Return/Exchange: [Please specify]

Preferred Resolution:
[ ] Refund to original payment method
[ ] Exchange for [Product Name/SKU]
[ ] Store credit

Please let me know if you require any additional information.

Best regards,
[Your Name]
[Your Business Name]
[Your Contact Information]

Refund Information

  • Timing: Refunds will be issued within 3-5 business days after we receive and inspect the returned item
  • Method: Refunds will be credited to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping Costs: Original shipping fees are non-refundable. Return shipping costs are the customer’s responsibility unless the return is due to our error

Exchange Information

  • We will ship the replacement item once the original item is received and inspected
  • Standard shipping charges apply for the new item unless the exchange is due to our error
  • If the exchange item is of higher value, you will be charged the difference

Damaged or Incorrect Items

If you receive a damaged or incorrect item:

  • Contact us immediately at [email protected] with photos of the damaged product or incorrect item
  • We will arrange for a replacement or refund at no additional cost to you
  • You may be asked to return the damaged/incorrect item, with shipping costs covered by us

Commercial Account Note: For our commercial customers with business accounts, please include your business tax ID or account number in all return/exchange communications to expedite processing.

If you have any questions about our Shipping & Returns policy, please contact our customer service team at [email protected].