At GOJO Sale Online, we stand behind our professional-grade cleaning supplies and sanitation products. We want every commercial customer to be completely satisfied with their purchase. If you need to return or exchange an item, please review our policy below.

Eligibility for Returns & Exchanges

To be eligible for a return or exchange:

  • You must initiate the return within 15 days of receiving your order
  • The item must be unused, in its original packaging, and in resalable condition
  • You must provide proof of purchase (order number or invoice)

Non-Returnable Items

For health and safety reasons, the following products cannot be returned or exchanged:

  • Opened or used cleaning chemicals (including all liquid chemicals, sanitizers, and ready-to-use solutions)
  • Personal care items (hand soaps, body wash, and sanitizers that have been opened)
  • Custom or special order items

Return & Exchange Process

  1. Submit a Request: Email your return/exchange request to [email protected] using the template below
  2. Receive Authorization: Our team will review your request within 2 business days and provide return instructions
  3. Ship Your Return: Package the item securely and include all original packaging materials. Ship to:
    GOJO Sale Online Returns
    4889 Dogwood Lane
    Tucson, AZ 85701
    USA
  4. Processing: Once received, we’ll inspect the item and process your refund or exchange within 5 business days

Return/Exchange Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Email Body:

Dear GOJO Sale Online Team,

I would like to request a [return/exchange] for my order #[Your Order Number] placed on [Order Date].

Item Details:
Product Name: [Product Name]
Quantity: [Quantity]
Reason for Return/Exchange: [Please specify]

Preferred Resolution:
[ ] Refund to original payment method
[ ] Exchange for [Product Name/SKU]
[ ] Store credit

Please let me know if you require any additional information.

Best regards,
[Your Name]
[Your Business Name]
[Your Contact Information]

Refund Information

Once your return is approved and processed:

  • Timing: Refunds will be issued within 3-5 business days after we receive and inspect the returned item
  • Method: Refunds will be credited to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping Costs: Original shipping fees are non-refundable. Return shipping costs are the customer’s responsibility unless the return is due to our error

Exchange Information

For exchanges:

  • We will ship the replacement item once the original item is received and inspected
  • Standard shipping charges apply for the new item unless the exchange is due to our error
  • If the exchange item is of higher value, you will be charged the difference

Damaged or Incorrect Items

If you receive a damaged or incorrect item:

  • Contact us immediately at [email protected] with photos of the damaged product or incorrect item
  • We will arrange for a replacement or refund at no additional cost to you
  • You may be asked to return the damaged/incorrect item, with shipping costs covered by us

Commercial Account Note

For our commercial customers with business accounts, please include your business tax ID or account number in all return/exchange communications to expedite processing.

If you have any questions about our Returns & Exchanges policy, please contact our customer service team at [email protected].