Privacy Policy

Last Updated: [Insert Date]

Welcome to GOJO Sale Online (“we,” “us,” or “our”). We are committed to protecting the privacy of our commercial customers, including restaurants, healthcare facilities, janitorial service providers, and business owners who purchase our professional-grade cleaning supplies. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.cleanningsupply.com.

1. Information We Collect

We collect information to provide better services to our commercial customers:

Personal Information

• Account Information: Business name, contact person, email address, phone number, and business address when you create an account or place an order.
• Payment Information: Credit card details (processed securely through our payment processors), billing address, and purchase history.
• Commercial Details: Business type, tax identification numbers (where applicable), and purchase order information for commercial accounts.

Non-Personal Information

• Usage Data: Information about how you interact with our website, including pages visited, products viewed, and time spent on site.
• Device Information: IP address, browser type, operating system, and device characteristics for security and analytics purposes.

2. How We Use Your Information

We use collected information to:

• Process and fulfill your orders for commercial cleaning supplies
• Provide customer support and respond to inquiries
• Manage commercial accounts and authorize multiple users
• Improve our website and product offerings for business customers
• Send order confirmations, invoices, and shipping notifications
• Communicate about promotions, bulk discounts, and new products relevant to commercial buyers
• Prevent fraud and enhance security for commercial transactions
• Comply with legal obligations related to commercial sales

3. Data Sharing and Disclosure

We may share information in the following circumstances:

• Service Providers: With trusted third parties who assist in payment processing, shipping, IT services, and fraud prevention, all under confidentiality agreements.
• Business Transfers: In connection with any merger, sale of company assets, or acquisition.
• Legal Requirements: When required by law or to protect our rights, property, or safety, or that of our commercial customers.
• Commercial Partners: With manufacturers for warranty or product safety purposes, when necessary.

We do not sell your personal information to third parties for marketing purposes.

4. International Data Transfers

As we serve commercial customers globally (excluding certain Asian and remote regions), your information may be transferred to and processed in countries other than your own. We implement appropriate safeguards for these transfers in compliance with applicable laws.

5. Data Security

We implement robust security measures appropriate for commercial transactions:

• SSL encryption for all data transmissions
• PCI-DSS compliant payment processing
• Regular security audits and vulnerability testing
• Limited access to personal data on a need-to-know basis
• Secure storage with industry-standard protections

While we implement these measures, no electronic transmission or storage is 100% secure. We encourage commercial customers to use strong passwords and protect their account credentials.

6. Your Rights and Choices

Depending on your jurisdiction, you may have certain rights regarding your personal information:

• Access: Request a copy of your personal data we hold.
• Correction: Update or correct inaccurate information.
• Deletion: Request deletion of your personal data, subject to legal retention requirements for commercial transactions.
• Opt-Out: Unsubscribe from marketing communications while maintaining essential service messages.
• Restriction: Request restriction of processing in certain circumstances.

To exercise these rights, please contact us at [email protected]. We may need to verify your identity before processing requests, especially for commercial accounts.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance the experience for our commercial customers:

• Essential Cookies: Necessary for website functionality, including shopping cart and account access.
• Analytics Cookies: Help us understand how commercial buyers use our site to improve our offerings.
• Preference Cookies: Remember your settings and preferences for future visits.
• Marketing Cookies: Used to show relevant product recommendations to business customers.

You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect website functionality, particularly for commercial account features.

8. Data Retention

We retain personal information only as long as necessary for:

• Fulfilling commercial orders and maintaining business records
• Complying with legal obligations (e.g., tax, accounting requirements)
• Resolving disputes and enforcing agreements

Commercial account information is typically retained for 7 years from the last activity, unless a longer retention period is required by law.

9. Children’s Privacy

Our website and services are directed to business professionals and commercial entities. We do not knowingly collect personal information from children under 16. If we become aware of such collection, we will take steps to delete the information.

10. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify commercial account holders of significant changes and update the “Last Updated” date at the top of this policy.