Welcome to GOJO Sale Online’s FAQ section! We’ve compiled answers to the most common questions about our professional cleaning products, delivery services, and customer policies. If you don’t find what you’re looking for, please contact our customer service team at [email protected].
About Our Products
What types of cleaning products do you offer?
We specialize in professional-grade cleaning supplies including:
- All-purpose cleaners and specialty chemicals (glass washing, sanitizing solutions)
- Hand soaps and sanitizers in various formulations (Apple, Basil, Blue Bell scents)
- Durable janitorial tools (deck brushes in multiple colors, black/brown/blue options)
- Commercial dispensers (soap and sanitizer units in black, blue, brown)
- Bar and restaurant supplies (bar soap, glass cleaning chemicals)
Are your products suitable for commercial use?
Yes! Our products are specifically designed for commercial environments including:
- Restaurants and bars (glass washing chemicals, bar soaps)
- Healthcare facilities (hand sanitizers and dispensers)
- Janitorial services (heavy-duty cleaners, durable brushes)
- While also being appropriate for homeowners who want professional-grade cleaning solutions
Do you offer bulk purchasing options?
Yes, we cater to both individual and bulk orders. Our free shipping on orders over $50 makes bulk purchasing particularly economical for businesses needing to stock up on supplies like hand sanitizer dispensers, deck brushes, or cleaning chemicals.
Ordering & Account Questions
What payment methods do you accept?
We accept all major credit cards:
- Visa
- MasterCard
- JCB
- PayPal
How do I track my order?
All shipments include package tracking. You’ll receive tracking information via email once your order has been processed and shipped (typically within 1-2 business days).
Can I change or cancel my order after placing it?
We process orders quickly to ensure fast delivery. If you need to modify or cancel an order, please contact us immediately at [email protected] with your order number. We’ll do our best to accommodate your request if your order hasn’t yet entered the shipping process.
Shipping & Delivery
Where do you ship from?
All orders are processed and shipped from our facility at 4889 Dogwood Lane, Tucson, AZ 85701, USA.
What are your shipping options?
We offer two convenient shipping methods:
- Standard Shipping ($12.95 flat rate)
- Carriers: DHL or FedEx
- Delivery time: 10-15 business days after dispatch
- Ideal for urgent commercial orders
- Free Shipping (orders over $50)
- Carrier: EMS
- Delivery time: 15-25 business days after dispatch
- Great for planned purchases and bulk orders
Do you ship internationally?
Yes, we ship globally with the exception of some remote areas in Asia and other locations. International customers should note:
- All packages include proper customs documentation
- Delivery times may vary based on customs processing
- Some cleaning chemicals may be subject to local import regulations
How long does order processing take?
We process all orders within 1-2 business days before dispatch. Delivery times begin counting after dispatch.
Returns & Refunds
What is your return policy?
We stand behind our professional-grade cleaning products. If you’re not completely satisfied:
- You may return items within 15 days of receipt
- Returns are eligible for refund or exchange (excluding shipping costs)
- Products must be in original, unused condition
What if my order arrives damaged?
We carefully package all orders to prevent damage. If you receive damaged goods:
- Contact us immediately at [email protected]
- Provide your order number and photos of the damage
- We’ll arrange for replacement or refund as appropriate
Are there any non-returnable items?
For health and safety reasons, we cannot accept returns on:
- Opened or used cleaning chemical containers
- Personal care items like hand soaps that have been unsealed
Customer Service
How can I contact customer service?
Our customer service team is available via:
- Email: [email protected]
- Mail: GOJO Sale Online, 4889 Dogwood Lane, Tucson, AZ 85701, USA
Do you offer product recommendations?
Absolutely! Our team can help you select the right products for your specific needs, whether you’re:
- A restaurant owner needing bar glass cleaning solutions
- A healthcare facility requiring hand sanitizing stations
- A homeowner looking for premium all-purpose cleaners
- A janitorial service stocking up on durable brushes and tools
Thank you for choosing GOJO Sale Online for your professional cleaning supply needs. We’re committed to providing high-quality products with reliable, affordable delivery to keep your environments clean and healthy.
Can’t find what you’re looking for? Visit our website at www.cleanningsupply.com or contact our customer service team for assistance.